We believe policies should not be many pages long and filled with legal mumbo-jumbo so we've tried to keep our shipping policy as simple as possible. If you're not sure on something, simply email us at email@example.com or give us a call at 1-888-976-6609.
FREE SHIPPING on orders over $99!
Spend over $99 on your order from ChefSupplies.ca and get free shipping in Canada.
We generally ship all orders via FedEx or Canada Post, although we do occasionally use other couriers. A tracking number will be provided to you at time of shipping. We process all orders during regular business hours (M-F 8:00 AM - 5:00 PM EST).
Multiple Shipments Per Order
Although we will make every effort to ship your order complete in one shipment, we sometimes will break your order into multiple shipments in order to get your order fulfilled as fast as possible.
We utilize reputable shipping companies such as FedEx, Canada Post, and UPS but delays can occasionally occur. ChefSupplies.ca is not responsible for damages arising in the case of a delayed shipment.
Lost shipments are rare but can occur, and in the case of a lost shipment simply email us at firstname.lastname@example.org and let us know your order has not arrived and we will re-ship your order at no additional charge. ChefSupplies.ca is not responsible for damages arising in the case of a lost shipment.
In order to ship your package, we require a complete street address with postal code to ensure that you get prompt delivery. We are not responsible for shipments that are delayed or misdirected due to an inaccurate address being provided. If you inform us that the address provided is incorrect we will make every effort to re-route the shipment to the right address but this is not always possible.
ChefSupplies.ca will deliver to the street address provided by the customer only. ChefSupplies.ca does not offer installation or in-home delivery. It is the customer's responsibility to bring large merchandise into the home or building, this includes fridges, ovens, and other heavy items.
Damaged, Lost or Short Shipments
Damaged, lost or short shipments should be reported to us immediately so that we can re-ship the merchandise and/or register a damage claim with the appropriate carrier. Please do not accept packages that are obviously opened or damaged. Keep damaged goods and containers exactly as they were delivered until you're advised otherwise.
Make sure to inspect all freight-bound shipments prior to accepting the contents for any damage. Report damage directly to the delivery person and clearly mark the bill of lading as "DAMAGED". All damaged shipments must be reported to us within 24 hours of delivery. Report all damaged shipments to: email@example.com.
In the event that you are located in a region deemed "remote" by FedEx or Canada Post we may contact you to collect additional freight prior to shipping your order. If you are not willing to pay these additional freight charges we will refund your order in full. More than 95% of Canadians do not reside in an area that would be classified as "remote".