Shipping Policy

We've written our policies in plain language to make them easier to understand while ensuring they clearly explain the rights and responsibilities of both our customers and Chef Supplies. If you're not sure on something, simply email us at help@chefsupplies.ca or give us a call at 1-888-976-6609. You can also mail us at 850 Division Road, Windsor, ON, N8W 0A3.

FREE SHIPPING* on most orders over $149!

Spend over $149 on your order from Chef Supplies and get free shipping in most regions of Canada. Yukon, Northwest Territories, Nunavut and Newfoundland are excluded from free shipping. In certain rare cases, if shipping is prohibitively expensive we do reserve the right to collect additional freight. We will contact you prior to shipping your order to inform you of these additional fees and confirm you would like to proceed.

Order Processing

We generally ship all orders via FedEx or Canada Post, although we do occasionally use other couriers. A tracking number will be provided to you at time of shipping. We process all orders during regular business hours (M-F 8:00 AM - 5:00 PM EST).

Multiple Shipments Per Order

Although we will make every effort to ship your order complete in one shipment, we sometimes will break your order into multiple shipments in order to get your order fulfilled as fast as possible.

Delays

We utilize reputable shipping companies such as FedEx, Canada Post, UPS and various freight carriers. While we make every reasonable effort to meet estimated delivery dates, all delivery times are estimates only and are not guaranteed. Carrier delays do not constitute grounds for cancellation once shipped.

Chef Supplies shall not be liable for any damages, including but not limited to loss of income, business interruption, labour costs, installation costs, spoilage, loss of profits or other consequential damages resulting from shipping delays.

Force Majeure

Delivery delays caused by weather, natural disasters, labour disruptions, customs delays, supplier shortages, transportation interruptions, cyber incidents, pandemics or other events beyond our reasonable control shall not constitute a breach of this agreement.

Lost Shipments

Lost shipments are rare but can occur, and in the case of a lost shipment simply email us at help@chefsupplies.ca and let us know your order has not arrived. A shipment will not be considered lost until the carrier has completed its investigation. Customers agree to cooperate with any carrier investigation, including providing written statements if requested. If a shipment is determined to be lost, we will re-ship your order at no additional charge. Chef Supplies is not responsible for damages arising in the case of a lost shipment.

Shipments with Signature Required

Deliveries made with proof of delivery or signature shall constitute evidence of successful delivery.

Inaccurate Addresses

In order to ship your package, we require a complete street address with postal code to ensure that you get prompt delivery. We are not responsible for shipments that are delayed or misdirected due to an inaccurate address being provided. If you inform us that the address provided is incorrect we will make every effort to re-route the shipment to the right address but this is not always possible.

Refused Shipments

If a shipment is refused by the customer for reasons other than shipping damage or error made by Chef Supplies, or if a shipment is returned due to unavailable recipient, incorrect address, or failure to arrange freight appointment by the customer, we may assess return shipping charges, restocking fees, and original freight paid deductions to any refunds issued.

Delivery Restrictions

Chef Supplies will deliver to the street address provided by the customer only. Chef Supplies does not offer installation or in-home delivery. It is the customer's responsibility to bring large merchandise into the home or building, this includes fridges, ovens, and other heavy items.

Damaged, Lost or Short Shipments

Damaged, lost or short shipments should be reported to us immediately so that we can re-ship the merchandise and/or register a damage claim with the appropriate carrier. Please do not accept packages that are obviously opened or damaged. Keep damaged goods and containers exactly as they were delivered until you're advised otherwise.

Make sure to inspect all freight-bound shipments prior to accepting the contents for any damage. Report damage directly to the delivery person and clearly mark the bill of lading as "DAMAGED". Take photographs of packaging, pallets, and shipping labels. All damaged shipments must be reported to us within 24 hours of delivery. Report all damaged shipments to: help@chefsupplies.ca.

Missed Shipments

Additional delivery attempts, storage fees and re-delivery charges are the customer's responsibility and any carrier charges billed to Chef Supplies as a result of missed deliveries will be charged to the customer.

Direct Shipments

Occasionally we wiIl ship merchandise directly from the manufacturer to the customer. We try to maintain the same delivery standards with shipments sent direct from the manufacturer but timelines can vary depending on where the manufacturer is located. Additional shipping charges can apply depending on item dimensions, weight and destination. If you require an item by a specific timeline please just give us a call at 1-888-976-6609 or email us at help@chefsupplies.ca and we can ensure the product will arrive by the timeline you need it.

Remote Regions

In the event that you are located in a region deemed "remote" by FedEx or Canada Post or where shipping costs are prohibitive we may contact you to collect additional freight prior to shipping your order. If you are not willing to pay these additional freight charges we will refund your order in full. More than 95% of Canadians do not reside in an area that would be classified as "remote".