Return Policy

We've written our policies in plain language to make them easier to understand while ensuring they clearly explain the rights and responsibilities of both our customers and Chef Supplies. If you're not sure on something, simply email us at help@chefsupplies.ca or give us a call at 1-888-976-6609. You can also mail us at 850 Division Road, Windsor, ON, N8W 0A3.

Need to Return Your Order?

Simply email us at help@chefsupplies.ca and include your order number, name, and reason for your return and we will email you back with return instructions. Please ensure your order is eligible for return by reviewing the requirements below before requesting a return.

30 Day Return Policy

Products sold by Chef Supplies can be returned or exchanged within 30 days from the date of your in-store purchase, or 30 days from the date your online order is delivered.

Returned Product Eligibility

Unopened products with factory seals intact are eligible for a full refund or exchange within 30 days.

Opened products that remain unused, unassembled, free from damage, and complete with all original packaging, manuals, accessories, protective materials, and factory packaging are eligible for exchange or store credit within 30 days.

Opened products that are defective, damaged, or missing parts are eligible for exchange or store credit within 30 days subject to review by our return specialists for customer misuse or abuse.

Opened products that are used are ineligible to be returned in order to meet health and safety standards for customers.

Returns must be authorized by Chef Supplies, and must be returned to Chef Supplies within 15 days of the authorization being provided.

Return Inspection

All returned merchandise is subject to inspection upon receipt. Chef Supplies reserves the right to refuse any return or adjust the refund amount if the product is determined to be used, damaged, incomplete, improperly packaged, or otherwise ineligible under this return policy.

Store Credit

Once a return has been processed and issued to store credit, please note our system does not allow under any circumstances to change the method of refund. A store credit cannot be cancelled or changed. We cannot retroactively process a refund to a credit card or other method of payment once a store credit has been issued.

Commercial Items

Commercial, Restaurant Supply, Refrigeration, Appliances, and Heavy Items over 50 lbs are subject to a minimum 25% restocking fee. Actual manufacturer restocking fees may exceed 25% and will be passed on to the customer where applicable. Some manufacturers do not permit returns under any circumstances once an order has been placed. Where manufacturer policies are more restrictive than this Return Policy, the manufacturer's policy shall apply.

Commercial Products must be unopened and unused. Shipping costs for returns are the customer's responsibility.

Prior to purchasing any commercial products we invite you to contact us for clarification if needed and we would be happy to confirm any manufacturer policies which may trump our policies prior to your purchase.

Damaged Product

If your product was damaged in shipping please let us know upon receiving the merchandise and we will have a new replacement sent out. Please note for some commercial products damaged in shipping a technician may replace the damaged parts in lieu of replacing the entire product. Chef Supplies or the manufacturer may, at our discretion, repair the product, replace damaged components, or provide another appropriate resolution.

Original Method of Payment

Refunds will be issued to your original method of payment only.

Return Processing Time

Refunds begin processing within 10 business days after inspection.

Espresso & Coffee Machines

Espresso & Coffee machines over $750 including but not limited to Delonghi, Jura, KitchenAid, Philips, Smeg, Rocket etc. are not eligible for return once opened. Due to the value of these items, if the item is malfunctioning or damaged the manufacturer may opt to repair the product to brand new condition and fix the failing part. The product will be shipped back to the customer at no additional cost.

Special Order Items

Special order items are not eligible for return.

Cosmetic Marks

From time to time minor cosmetic marks can occur on product packaging that do not affect the function of the product. In such a case, return requests will be handled on an individual basis at the discretion of Chef Supplies.

Shipping Charges

Shipping charges are non-refundable unless you had to return the product because we've sent the product to you in error.

Send All Returns Prepaid Freight and Insured

No freight collect or COD returns will be accepted. Send all returns prepaid and insured for the current value of the product. Chef Supplies will not be responsible for merchandise damaged or lost in shipping en route back to Chef Supplies.

Open Box Products

All products in the open box section are not returnable and are final sale.